-   What are your Working Hours?

 - Our stores are open 6 days a week, between 10:30 AM - 8 PM. We keep Monday off

- How can I place an Order with Sicons The Pet Safari?

– Just find the Products You would like to order using the search bar. Add the product to your cart, and then Checkout.

– What is the Availability of the products on your site?

– We keep good stock count of Product. Only on rare occasions we are out of stock.

- Something I want is not in stock; can I make a special order for it?

- Yes, please get in touch with us on WhatsApp/call – 8447483030.

- What is the Procedure to cancel the order?

– Cancellations can be done only before the product is shipped. For that you need to go to order detail and click the cancel tab.

– What if I receive damaged good/Expired goods?

– In case the product is damaged customer will have to inform at support@siconsthepetsafari.com within 24 hours of the receipt of product along with the picture of damaged product. Items must be unused and in the original packing.

*Please note that replacement will be made only after thoroughly investigating the reason for which you want to replace the product.

However some exchanges due to defects must be addressed directly with the manufacturer. Refer to the customer care number as mentioned on the packet for such matters.

 - Within how many days I can generate a return Request?

– You can check our return Policy to know the complete details.

- Do I only have to order online from the Sicons website?

– You can buy Products on both Online and from our stores in Karol Bagh, Gurgaon Sector 42 and Gurgaon Sector 43 . You can also place your order through WhatsApp/ call at our store no.-8447483030 / 8447484840 / 8447480400

- How do I Track my order?

– Once your order has been fulfilled within our warehouse you will receive SMS and email with your tracking number to follow the entire Process of your order.

– What If I’m not at home when my order arrives?

– Our courier partner will call you before attempting delivery of parcel. You need to specify where to deliver the Parcel in case you are not at home.

– What do I do when receiving wrong item?

– The entire Parcel is carefully packed before dispatching. In case you receive wrong item, you need to inform us and add an exchange request within 5 days of the product delivery.

To raise an exchange request, please follow the instructions below:

Step 1: Mention your order ID and send a photograph of the package to this WhatsApp number 8447483030

Step 2: Please make sure that the product is unused with all tags intact.
Step 3: Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange, in accordance with our policy.

**Note that while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.

We will NOT accept returns or exchanges for the following items (unless received damaged or spoilt):
 

• Beds, play pens and crates
• Dog Toys & Cat Toys
• Items purchased during sales
• Face Masks

Returns and exchanges will also not be accepted in the following circumstances:
 

• If request is initiated after 24hours of order delivery
• Product is used or altered
• Product is damaged due to misuse/overuse by the customer
• Returned attempted without original packaging including, price tags, labels, original packing, and other accessories or if original packaging is damaged

- Do you have a Pet Saloon as Well?

– Yes. Sicons The Pet Safari awarded Number 1 Pet saloon in India. It is open 6 days a week. We offer baths, haircuts, trims, nail cutting, ear cleaning, teeth cleaning and breed-specific grooming for any breed of dogs & cats. We also have a range of special pet massages that you can choose from.

– Is there any Veterinary Doctor at your Store for Vaccination and Treatment? Do you provide Pet parent counselling?

– Sicons The Pet Safari Clinic is a multi-specialist clinic and surgery center, Sicons The Pet Safari Clinic is located at Karol Bagh/Gurgaon, We provide you medical services.

• Emergency & Critical Care
• Vaccination and Deworming
• Regular and Periodical Health Checkup
• Elective and Surgeries

Our clinic has the longest working hours, making it convenient to almost each and every pet owner. For Counselling you can call -Delhi Karol Bagh - 8447483030, Gurgaon Sector 42 - 8447484840 and Gurgaon Sector 43 - 8447480400

- How Old Should a Puppy is when it is First Vaccinated?

- A puppy should start vaccines as soon as you get the puppy (this is usually between 6 and 8 weeks) and then every three weeks until approximately four months of age when it will receive the final round. Your Veterinarian will advise you on which vaccination are necessary.